1. Will I be charged for a telephone call?
   Yes for all callers, billed through your phone company just as any long distance call you make (if you haven't signed up for unlimited long distance with your phone company, now is a good time).
   
   You'll receive the phone number and bridge line in an email message the day before or morning of the session. Top
    
2. How are international calls handled?
   Actually, international calls are handled the same way as US calls (see #1). Click the link to www.worldtimeserver.com if you need to determine what time it will be where you are. Top
    
3. With the site license, how does that work?
   You may have several employees in your office or in various locations who want to learn more. The site license is per connection. So if you have two locations, you'd pay for two licenses. Employees in both locations would go to a conference room and project the eSeminar onto a screen. The site license is per Web connection, meaning you couldn't have employees in their individual offices with each connecting to the training. The number of employees in the one room is up to you.
   
   When you click to pay, just change the quantity in the shopping cart if you need to, and you'll be set.
   
   Private Sessions
   The site license listed here is for eSeminars that are open to the public. If your company wants a private session, the fee structure is different. For more information, contact us.
   
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4. Do I need some specialized technical skill to participate?
   No. You'll dial a number and enter a code that we'll send you once you register. You'll also click a link to a Web site just as you normally would. It's easy, no software to download. Top
    
5. When will I receive whatever information I need to get into the session?
   Please check your email at least 30 minutes before the conference. We usually send everything the day before or morning of the event.  Top
    
6. Do I need to purchase any special computer equipment or download any special software?
   No. You should already have all the hardware you need. You don't have to download any software either.
   
   System Requirements
   Pentium 4 with a Sound Card
   1.4 GHz
   128 RAM (ideal is 512)
   Windows 2000 or XP
   Internet Explorer 5 or higher. Netscape 5.
   Fast Internet Access is best but only required when we're doing video...which at this time we're not. Top
    
7. My security level in Internet Explorer doesn't allow ActiveX. Will this be a problem?
   It shouldn't be. This used to be a problem, but the vendor improved the service. If the link we give you doesn't work, you'll see an instruction with a second link you can use.
   
   If even after that, you still have a problem, you might need to change your security settings to allow ActiveX.
    
   1. Click Tools, Internet Options.
   2. Select the Security tab.
   3. Click on the globe icon. Set the Security option to 'Default'. This setting must be set for either the Internet or Local Intranet option.
      
      If the Default button is grayed out, click Custom Level. Then click to Enable ActiveX and Plug-Ins. Then you'll click to Install the Accuconference software.
       
   4. Once the settings are changed, please Refresh the page.  Top
       
8. Can I call in from my cell phone?
   You could, but you stand the chance of being dropped from the call. If you join us on your cell phone, make sure you're in a quiet place with a strong signal. Make sure you'll be able to connect to the Internet. Top
    
9. Is this a sales pitch disguised as a seminar?
   Absolutely not! This is an actual seminar that's packed with
   information you can use immediately to get things done. We've received so many requests from people who are not able to attend our in-person seminars in Atlanta and Washington DC. This is a solution, and is the next best thing to being there! Peggy's specialty is helping people work smarter, and the last thing she wants to do is waste your time. Top
    
10. Will we take a break during the session?
    Absolutely. We'll take at least one 10-15 minute break during the session (when session is longer than an hour). Top
     
11. Can I use my laptop if you're demonstrating computer tips? You can not use a laptop if you sign up for a seminar because it will make you lag behind and will completely throw off our schedule. However, if your company is interested in having your group complete hands-on exercises, you can request it. Click here to read possibilities. Top
     
12. If I have a question about something explained in the session, is there any type of post support?
    Yes, for Organization/Time Management-related questions only. Email your question to worksmart at PeggyDuncan.com. Or visit the Ask Peggy page and post your question. All appropriate questions, along with the answers, will be posted on the Answers page of the site. Top
    
    If you have a technical question about something discussed during the training, you can send an email message to worksmart   at  PeggyDuncan.com. This support is for the simplest of questions. We are not able to provide tech support.
    
    For detailed step-by-step instructions, consider buying one of Peggy's books on the subject. They're written in plain English and explains everything in more detail. Top
     
13. May I record sessions on my end to listen to or view later?
    No. These sessions are copyrighted through the US Copyright Office in Washington DC. Recording is strictly prohibited via any medium. We will record sessions and make them available for a limited time for free, or you will be able to purchase. Top
     
14. Will I be able to view the sessions later on your Website?
    Not yet. We're working on this. Top
     
15. What's to stop people from getting the passcode to join the session and  simply forwarding the information to their friends?
    We hope this won't happen. But if it does, a session attendant always compares the name/email address of each participant that calls/logs into the session. If their information does not match our registration database, that person will not be allowed in. If they get through, we have the technology to boot them out of the session. We'd like to avoid any embarrassment for all. Top
     
16. What version of the software will be used for computer demos when you're doing them?
    When the eSeminar calls for computer demos, we'll usually use Microsoft Office 2003. A lot of the features work similarly across versions, so this shouldn't be a problem for you if you use something different. To find out which version of the software you use, click the Help menu, About. Top
     
17. You mentioned something about a set of Word templates I will receive. Can you explain in more detail about these templates? Peggy Duncan is a professional organizer and spent several years working with individuals at their desks getting them organized. She used the same set of templates for each one, saving the clients hours in billing. Examples of the templates include a full file index that you'll customize to fit your needs, forms for creating labels for hanging file folders, labels for executive mail folders, and more. Click here for more information.
     
18. Do you offer refunds if I have to cancel the training?
    If we have to cancel the training for any reason, you'll receive a 100% refund. If you have to cancel the training, you'll receive a refund minus  25% administrative fee up to 5 working days prior to the training. You can always allow a substitute to take your place, but you'll need to let us know. We will not be responsible for any losses you incur due to the cancellation of this or any of our training sessions.
    
    If you've already registered for a session and need to reschedule to a later date, check the schedule and let us know which date via email. Top
     
19. Why would I want to pay for an eSeminar when other sites such as Microsoft are offering them for free? You're right, there are free Webcasts available on other Web sites. I've sat through some of them because I needed to see how mine are different. One thing I've learned: when a session is being advertised as a Webinar, it's usually a sales pitch disguised as a seminar.
    
    On the other hand, Microsoft produces a series of free Webcasts that are truly intended to enhance your skills. These sessions are one hour so the instructors have to move very quickly. I can usually follow what's going on because I teach these same topics. You may need a different learning experience. The following outlines how my sessions differ.
    
    First, I do not spend considerable time explaining what I'm going to teach you because that's explained in detail on my Web site. Second, my sessions are open so we can interact during the training. I've done surveys and attendees prefer this because they can stop me and ask a question on the topic. Plus, the interaction gives them a feeling of being in face-to-face training. Third, I'm not going to show you the long way to do something just to show you how smart I am; I'll show you the shortcuts...the way I do it. Fourth, I take situations from the real world...situations you deal with every day, and show you how to do them better, faster. Fifth, my sessions aren't open to some vast number of attendees. I keep them small so everyone gets individual attention...the same way I do in my workshops. And last, I combine my skills as a professional organizer, project manager, and computer trainer to help you examine every aspect of how you work so you can develop smarter ways to get things done. And last.5, I'll give you free templates that will help you get organized!
    
    I hope you'll join me soon and start living a more stress-free life. Top
     
20. Will you set up an eSeminar for my company or association. Yes, we will. But only when Peggy Duncan or one of her training associates is the presenter. We will set everything up including registration and payment pages on this site or a special events site (our own). You handle all the marketing efforts. We will bill you for the trainer fee plus any costs associated with using the Web meeting technology. You can charge any fee for registration or make it available for free...it's up to you. For more information, contact us.

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